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Old August 12th, 2008, 05:26 PM
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Default Longs to become CVS?

Looks like CVS bought Long's.

So i wonder what changes are in store?
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Old August 12th, 2008, 05:40 PM
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Default Re: Longs to become CVS?

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Originally Posted by LocalMotion View Post
Looks like CVS bought Long's.

So i wonder what changes are in store?
I dunno. What do CVS employee uniforms look like?
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Old August 12th, 2008, 06:09 PM
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Default Re: Longs to become CVS?

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I dunno. What do CVS employee uniforms look like?
If I recall (from the ones I saw in the South), they are dark blue.
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Old August 12th, 2008, 06:17 PM
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Default Re: Longs to become CVS?

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Originally Posted by Leo Lakio View Post
If I recall (from the ones I saw in the South), they are dark blue.
Keep the green. Or lighten up the blue. Dark blue not right for Hawaii.
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Old August 12th, 2008, 06:40 PM
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Default Re: Longs to become CVS?

I hope there's an attitude check at the Hawaii Kai Long's where customer service ammounts to eye rolling and snickering. Nice.
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  #6  
Old August 12th, 2008, 09:42 PM
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Unhappy Re: Longs to become CVS?

hi this is sansei and since i just heard the news,i hope CVS will still sell pre-paid phone card's so i'd be able to purchase them like how i do at long's and that i'd still be able to call my eldest sister on the mainland and if they may change their policy to sell pre-paid phone card's,i'd feel like this smilie:O(

Well thank's for your time
  #7  
Old August 12th, 2008, 10:12 PM
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Default Re: Longs to become CVS?

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Originally Posted by sansei View Post
hi this is sansei and since i just heard the news,i hope CVS will still sell pre-paid phone card's so i'd be able to purchase them like how i do at long's and that i'd still be able to call my eldest sister on the mainland and if they may change their policy to sell pre-paid phone card's,i'd feel like this smilie:O(

Well thank's for your time
I don't think you should be too concerned. Calling cards are sold at all the major drug stores, so i don't see them taking them away, especially since CVS sells them at their stores on the mainland
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Old August 12th, 2008, 10:24 PM
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Default Re: Longs to become CVS?

This is pretty big news, some Longs stores are being renovated assume this is being done because of Walgreens coming to the Islands. I know the Kam Shopping Center Longs is currently under renovation.

Read recently that CVS is moving into Restaurant Row to replace the Sunset Grill and they already had a small pharmacy in Kailua.

Aj
  #9  
Old August 12th, 2008, 10:47 PM
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Default Re: Longs to become CVS?

Latest word, no changes to Hawai'i Long's stores. They're even going to keep the "Long's Drugs" name as is.
  #10  
Old August 12th, 2008, 10:53 PM
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Default Re: Longs to become CVS?

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Originally Posted by lavagal View Post
I hope there's an attitude check at the Hawaii Kai Long's where customer service ammounts to eye rolling and snickering. Nice.
Perhaps that is a by-product of how the H.K. Long's has (in my personal experience) some of the rudest and most unreasonable customers of any Long's store on this island.
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  #11  
Old August 12th, 2008, 11:17 PM
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Default Re: Longs to become CVS?

Quote:
Originally Posted by lavagal View Post
I hope there's an attitude check at the Hawaii Kai Long's where customer service ammounts to eye rolling and snickering. Nice.
that goes for many of the other stores as well!

customer service is relatively non existent. i did, however, get great service at the pali store's photo department. if i didn't have a gift card from long's, i wouldn't shop there at all.
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Old August 12th, 2008, 11:30 PM
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Default Re: Longs to become CVS?

At Kahului Longs, the cashiers always ask, "Did you find everything you were looking for?" Just one time, I said... "No, I couldn't find ---". She said very sweetly, "Oh, that's too bad!"

I told my husband, why did she ask if she wasn't going to help? We just laughed about it, bcs it was so strange.
  #13  
Old August 12th, 2008, 11:34 PM
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Default Re: Longs to become CVS?

Will there still be the yellow flyer in Sunday's newspaper? I don't know if it's the drugs, but I make Longs a part of my day.
  #14  
Old August 13th, 2008, 12:10 AM
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Default Re: Longs to become CVS?

Quote:
Originally Posted by Sharilyn View Post
At Kahului Longs, the cashiers always ask, "Did you find everything you were looking for?" Just one time, I said... "No, I couldn't find ---".
That question is asked at a lot at other retailers. I've always wondered what would happen if I said what you said.
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Old August 13th, 2008, 12:20 AM
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Default Re: Longs to become CVS?

Quote:
Originally Posted by Sharilyn View Post
At Kahului Longs, the cashiers always ask, "Did you find everything you were looking for?" Just one time, I said... "No, I couldn't find ---". She said very sweetly, "Oh, that's too bad!"
I just did a Bono by saying,
Cause I still haven't found what I'm looking for..
  #16  
Old August 13th, 2008, 01:15 AM
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Default Re: Longs to become CVS?

Quote:
Originally Posted by kani-lehua View Post
that goes for many of the other stores as well!

customer service is relatively non existent. i did, however, get great service at the pali store's photo department. if i didn't have a gift card from long's, i wouldn't shop there at all.
In my many years of experience at the Kaneohe Bay Shopping center Long's
it has always been positive with friendly people who recognize you and are
genuinely glad to see you. The pharmacy is particularly helpful and pleasant and they keep order with the line and such - especially if there is some snafu and you have to wait with everyone else who has a number and you don't they call you right ahead of them since you were there first.

And let's not forget the "coffee lady" she's cool and always so pleasant.

It has been irritating however with the remodel of the store and the confusion about where stuff is and how much since most shelf tags are not there anymore. I am just hoping it makes it a better store logistically and
aesthetically.
  #17  
Old August 13th, 2008, 02:56 AM
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Default Re: Longs to become CVS?

Quote:
Originally Posted by Frankie's Market View Post
Perhaps that is a by-product of how the H.K. Long's has (in my personal experience) some of the rudest and most unreasonable customers of any Long's store on this island.
I'd love it if my polite inquiries at the Hawaii Kai Long's were at least recipricated with as much professional courtesy. I am not a demanding itbchy customer. The women in green smocks at the Hawaii Kai Longs demand absolute humility and reverance. Give me a break.
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  #18  
Old August 13th, 2008, 05:07 AM
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Default Re: Longs to become CVS?

Quote:
Originally Posted by Sharilyn View Post
At Kahului Longs, the cashiers always ask, "Did you find everything you were looking for?" Just one time, I said... "No, I couldn't find ---". She said very sweetly, "Oh, that's too bad!"

I told my husband, why did she ask if she wasn't going to help? We just laughed about it, bcs it was so strange.
The lady cashier was probably just copying what she hears at home during pillowtalk.
Husband: "You get everything you were looking for?"
Wife: "No..."
Husband: "Oh, that's too bad!"
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Old August 13th, 2008, 08:25 AM
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Default Re: Longs to become CVS?

Quote:
Originally Posted by Honoruru View Post
That question is asked at a lot at other retailers. I've always wondered what would happen if I said what you said.
I get the "So sorry!" response a lot at Home Depot and Lowes, too.

No one offers to bring in a manager or contact the department, not if that would slow them down from taking your money for whatever you did manage to find.
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  #20  
Old August 13th, 2008, 01:16 PM
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Default Re: Longs to become CVS?

Quote:
Originally Posted by lavagal View Post
I'd love it if my polite inquiries at the Hawaii Kai Long's were at least recipricated with as much professional courtesy. I am not a demanding itbchy customer. The women in green smocks at the Hawaii Kai Longs demand absolute humility and reverance. Give me a break.
I'm sorry, but if you made an inquiry, you qualify as a demanding itbchy customer. Just put your purchases on the counter, wait for the total and pay. A 'thank you', 'yes, maam/sir', 'no maam/sir' are allowed. Otherwise, no soup for YOU!
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  #21  
Old August 13th, 2008, 01:52 PM
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Default Re: Longs to become CVS?

Don't be surprised if in a few years CVS decides to put their own marketbrand here locally and get rid of the Longs name. A few years after the sale is complete and complacency has set, then the changes will happen.

Aj
  #22  
Old August 13th, 2008, 03:03 PM
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Default Re: Longs to become CVS?

i was just speaking from experience. believe me, i have/had several family members and friends that have worked for long's for decades and, like i said, i wouldn't patronize them if i didn't have a $500 gc. again, from my experience, kailua long's customer service is non existent.

here's a cute story though: a family member employed at one of the long's stores was asked by a customer where he could find the "chapstick." she directed him to the "chopstick" aisle. he went looking for her and as he pointed to his lips said, "no, chapstick not chopstick."

just a question: why is it that when you need to hand the cashier (not just at long's) your credit card or i.d., do they kind of flick it on the counter instead of handing it back to you?

nords: i haven't had any problems with lowe's or home depot. the best customer service that i've experienced within the last week was at ace/yamashiro's in kaneohe.
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Last edited by kani-lehua; August 13th, 2008 at 03:07 PM.
  #23  
Old August 13th, 2008, 03:06 PM
Leo Lakio Leo Lakio is offline
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Default Re: Longs to become CVS?

Quote:
Originally Posted by kani-lehua View Post
just a question: why is it that when you need to hand the cashier (not just at long's) your credit card or i.d., do they kind of flick it on the counter instead of handing it back to you?
Cause they don't want to risk making physical (hand) contact with all you nasty customer-types? Ewwww.....
  #24  
Old August 13th, 2008, 03:09 PM
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Default Re: Longs to become CVS?

eh, i don't have cooties. lol.

the only thing i might share is a smile if it were reciprocated.
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Old August 13th, 2008, 03:37 PM
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Default Re: Longs to become CVS?

Hopefully the CVS management will improve Longs here in Hawaii. The service totally sucks and if you complain they don't do anything about it. Even my doctors tell me not to pick up my prescriptions at Longs because they take so long. I can't wait to get Walgreens in Kaneohe. Just to get a peek at how a Hawaii Walgreens I drove down to Keaaumoku and purchased something from the pharmacy. I was floored.....they were sooooo friendly and helpful. Now where is the Aloha at Longs???
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