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  #1  
Old May 27th, 2010, 09:29 PM
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Default American Savings Bank Sucks

My girlfriend received a notice from the Department of Taxation stating they were unable to direct deposit her refund and she would be receiving a paper check. They got a error message (invalid account number) when trying to deposit it with American Savings.

This is absolutely frustrating. I put the same account number/routing number for her workplace paycheck- no problems. However, ASB rejected her IRS and state refunds with the same information.
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  #2  
Old May 27th, 2010, 10:03 PM
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Default Re: American Savings Bank Sucks

Hmmm.
I'm a long-time ASB user (over 20 years) and have always found that whenever there was a problem with automatic deposits or withdrawals they have been willing to work with me to resolve those issues.

I don't know why this happened (it happens onocasion with any bank), but I believe if you talk to some folks at the bank who's job it is to prevent such problems, they will help you through it.

If not, ask for a higher-level manager! I ve found ASB to be accomodating to a fault! I am certain they can resolve your dispute to your satisfaction.

K$
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  #3  
Old May 27th, 2010, 10:11 PM
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Default Re: American Savings Bank Sucks

We'll probably go down to the bank this weekend and complain. However, there isn't much they can do now. The state has already notified her she'll be receiving a paper check. Nonetheless, this whole debacle is very frustrating.

I've never had any difficulty with any of my banks accepting direct deposits.
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  #4  
Old May 28th, 2010, 07:58 PM
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Default Re: American Savings Bank Sucks

American Savings Bank completely changed their computer services last weekend and accounts have new protocols. You might need to update your information in your accounts.
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  #5  
Old May 29th, 2010, 07:43 PM
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Default Re: American Savings Bank Sucks

We talked to ASB this morning. They said she needed to use a 10 digit account number on her return, not the five digit one. This is why the refund was rejected. However, it doesn't explain why the five digit account number worked last year ?
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  #6  
Old May 29th, 2010, 09:57 PM
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Default Re: American Savings Bank Sucks

Did you just skip RIGHT OVER buzz1941's post before posting this last response of yours?
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  #7  
Old May 30th, 2010, 03:39 AM
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Default Re: American Savings Bank is great

I've banked with ASB for over 20 years and have never had a problem with them.

They're friendly and helpful. They say yes to requests my former bank said no to.
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  #8  
Old May 30th, 2010, 03:52 AM
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Default Re: American Savings Bank Sucks

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Originally Posted by scrivener View Post
Did you just skip RIGHT OVER buzz1941's post before posting this last response of yours?
Yes I read that comment. However, it dealt with changes to ASB's online banking, not with direct deposits. She had difficulty receiving her federal refund in February. It was also rejected by ASB. We never got a clear answer from the IRS as to why. But I presume it was due an invalid account number also.
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  #9  
Old May 30th, 2010, 08:47 PM
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Default Re: American Savings Bank Sucks

I've had no problems with direct deposit in 15 years with ASB, where it's the 5 or 10 digit codes.
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  #10  
Old May 30th, 2010, 09:08 PM
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Default Re: American Savings Bank Sucks

are you folks talking about routing number codes or account number codes?
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  #11  
Old May 30th, 2010, 11:00 PM
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Default Re: American Savings Bank Sucks

Quote:
Originally Posted by anapuni808 View Post
are you folks talking about routing number codes or account number codes?
I was wondering the same thing however when I looked at my ASB check book the routing number is a nine-digit code while the checking account number is a combination of two 5-digit codes amounting to a single 10-digit account number.

In the past I've always used my 10-digit account code and never used a five digit code simply because it wouldn't be complete.
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Old May 31st, 2010, 01:22 AM
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Default Re: American Savings Bank Sucks

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Originally Posted by Mike_Lowery View Post
I've had no problems with direct deposit in 15 years with ASB, where it's the 5 or 10 digit codes.
She didn't have any problems receiving her refunds using the five digit account number in 2009. However, the IRS and the State had difficulty electronically transferring her refund for her 2010 refund using the same five digit number.

When we spoke to the "personal banker" at the Kona ASB branch he didn't believe us when we told him the five digit account number worked in 2009. He said only the ten digit account number would work.

Nonetheless, I'm seriously leaning towards selecting a paper check for her return next year. Direct deposit is definitely not user friendly proposition in her case.
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  #13  
Old May 31st, 2010, 01:41 AM
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Default Re: American Savings Bank Sucks

did you also provide the correct routing number for the deposit? direct deposits don't work without that.
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  #14  
Old May 31st, 2010, 02:58 AM
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Default Re: American Savings Bank Sucks

I think what Konaguy is saying is that whatever worked in 2009 all of a sudden does not work in 2010...with no explanation why.
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  #15  
Old May 31st, 2010, 10:35 PM
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Default Re: American Savings Bank Sucks

Quote:
Originally Posted by anapuni808 View Post
did you also provide the correct routing number for the deposit? direct deposits don't work without that.
Yes, the routing number was correct. The problem was with the account number. The letter she received from the state even stated "R04 Invalid Account Number" as the error message they received when the electronic transfer failed.
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  #16  
Old May 31st, 2010, 10:36 PM
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Default Re: American Savings Bank Sucks

Quote:
Originally Posted by tutusue View Post
I think what Konaguy is saying is that whatever worked in 2009 all of a sudden does not work in 2010...with no explanation why.
That is a correct analysis of the situation.
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  #17  
Old May 31st, 2010, 11:09 PM
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Default Re: American Savings Bank Sucks

being familiar with the banking industry and looking at my own experience with ASB, I was just curious.
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  #18  
Old June 1st, 2010, 02:41 PM
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Thumbs down Re: American Savings Bank Sucks

I've been a customer of, then critic of, just about every bank in Honolulu. I've never felt happier to leave a bank than American Savings Bank. On almost every level, they were a hindrance and barrier to me. Indifference I can handle, poor service is rampant. What I felt at ASB was hostility.

I hear from people every month who are moving or thinking of relocating to Hawaii, and I tell them to put ASB on their blacklist. And this coming from a guy who has actually flown Go! airlines.

My mom has worked for a local bank for nearly 40 years. I'd been an advocate for banks most of my life (as past threads here will probably demonstrate). But ASB was the straw that broke the camel's back. I moved to credit unions and to mainland-based, online-only USAA, and have never looked back.
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  #19  
Old June 2nd, 2010, 02:15 AM
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Default Re: American Savings Bank Sucks

Quote:
Originally Posted by pzarquon View Post
I moved to credit unions and to mainland-based, online-only USAA, and have never looked back.
Didn't know you are a veteran, USAA FTW.
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