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  • Outsourcing airline jobs

    Apparently HA is considering outsourcing some jobs in order to become more profitable. While this is a trend in the airline industry in general, HA had better take a serious look at what it plans to outsource.

    Alaska Air outsourced its ground operations a couple of years ago. Since then, there have been several high profile mishaps (jetways crashing into planes, mishandled baggage, hiccups in scheduling). While it apparently has made the company's bottom line look healthier, it has been at the expense of disgruntled passengers. If the primary reason you're in business (i.e., flying people from point A to point B and having them be happy about the experience) is lost, what's the point of worrying about profitability? Eventually, you won't have any customers anyway.

    Miulang
    "Americans believe in three freedoms. Freedom of speech; freedom of religion; and the freedom to deny the other two to folks they don`t like.” --Mark Twain

  • #2
    Re: Outsourcing airline jobs

    Profitability, profitability and profitability.... I have a family member works for an airliner and her company will be outsourcing almost an entire Ticket Refund department to India, of course for the only obvious reason. The saddest thing is the current employees have to train the outsoucing company to get themself replaced. Apparently all the airliners are only profitable from First and Business customers or corporate partners. And these customers never have to worry about getting their ticket refunded because they usually have their own account rep to handle all of that. For those who bought a discounted ticket, be patient on the phone, the attention is always on the profitable area. Ethical or not, this is how it is done in all instrustries....

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    • #3
      Re: Outsourcing airline jobs

      This outsourcing airline jobs really gonna cause problems for HA reservation team members, up to 300 jobs going out the door. What next???
      Give up all for the company then they give it to you!!!
      DAM IF YOU DO/ DAM IF YOU DON`T!!!
      OGGBOY
      bin dea-dunn dat.

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